(Junior) Operations Payment Manager

Overview

> 6 months contract starting in January 2026

We are looking for a motivated, entrepreneurial, and analytical Operations Payment Manager to manage new sellers in a growing business. The ideal candidate has a terrific reputation for overachieving on goals while focusing on the customer. This is a multifaceted role, requiring the ability to manage senior level relationships with external sellers, communicate with internal leadership, develop scalable processes for new workstreams, and dive deep into problem solving and magic making for customers.

You will be expected to support the Business Development team’s management of day-to-day relationships with external partners, while continuing to identify new opportunities to improve existing processes for seller onboarding, growth, and management. You will be the voice for partners to leadership as we challenge the status quo and invent on behalf of our customers. Additionally, you will gain experience working cross-functionally with the business, operations, marketing, product and tech teams.

Mission:

– Processing of payments to delivery partners in accordance with internal standard operating procedures

– Supporting delivery partners in resolving invoice inquiries within the framework of internal SLAs

– Handling issues related to delivery partners and ensuring a satisfactory resolution

– Collaborating with internal departments (Finance, Program and Account Management) as well as external DSP service providers to ensure timely execution of DSP payments

– Monitoring key metrics and preparing reports on the progress of DSP activities for senior management

– Proactively identifying process improvements in payments and invoicing, and implementing automation initiatives

Qualification:

– Degree training in Business Administration, ideally in a technical environment

– Excellent English skills, both written and spoken

– Strong proficiency in Excel

– Relevant experience with SQL and other programming languages

– Fluent in a second European language (French/German)

– Knowledge of invoicing or payment systems

– Experience in the last-mile industry or in retail, hospitality, or FMCG operations